Jeana is Chief Operating Officer at San Francisco-based CoverHound, an insuretech company that delivers innovative platforms to help consumers and businesses easily compare and purchase P&C insurance online. Jeana oversees marketing, strategic partnerships, call center operations and end-to-end customer satisfaction. Her expertise includes overall customer experience, branding, customer acquisition and retention, business development, P&L management, and call center/retail operations. Jeana is results driven, consumer focused and extremely execution oriented. She is passionate about building high performance teams, efficient operations and great company cultures.
Prior to joining CoverHound, Jeana led marketing strategies and built marketing teams at multiple technology startups in financial services, automotive industry and social media. Earlier in her career, she worked for Charles Schwab for over 6 years, developing its retail investor business in the US, Europe, Middle East and Asia.
How has your life experience made you the leader you are today?
I grew up in a poor family in Hong Kong. My mother had to work two jobs a day from the morning through the evening. LEGO and Barbie toys are like must-haves to kids nowadays. I remember how I envied kids who had those toys. That childhood experience taught me to work hard for everything I have and never take things for granted. I see perseverance as a key to success and I don't give up easily.
How has your previous employment experience aided your tenure at CoverHound?
I'm fortunate to have worked at both large corporations and early stage start-ups prior to joining CoverHound over 4 years ago. My past life taught me to focus on end-to-end customer experience, understand the critical alignments between Marketing, Sales and Operations and the importance of respecting the People (internal employees and external partners). A lot of the learnings from my prior roles have been very instrumental in helping me work well with the rest of the executive team to grow CoverHound.
What have the highlights and challenges been during your tenure at CoverHound?
CoverHound is a 7-year insuretech company. We've expanded from Personal Lines to Commercial Lines of insurance and CyberPolicy. Personally, I'm very proud of the team and culture we've built. The challenges have been our growing painsâ€”it's hard to hire and scale fast enough to meet our business needs. We have already grown out of our offices in both San Francisco and Southern California and are actively looking for additional space.
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