Need help? We’ve got you covered!

Read up on a few common questions that come our way or browse through the list of help topics below:

General

What is CyberPolicy?

CyberPolicy is the leading online insurance shopping platform for small and medium-sized businesses to compare and purchase business insurance and cyber insurance. We help businesses plan, prevent, and insure for the unexpected by providing complete protection. CyberPolicy partners with market leaders including Chubb, Hiscox, Progressive, Liberty Mutual, biBERK, Safeco, AmTrust, Hartford Steam Boiler, and others to offer the most competitive rates in 50 states. We are dedicated to providing the best in class customer experience and have an industry leading Net Promoter Score of 80.

We have 2 locations in California. Our San Francisco headquarters houses the marketing, product, and engineering teams who are tasked with improving the online comparison shopping experience. In the Westlake Village office, licensed insurance advisors and Client Care specialists answer questions and offer one-on-one guidance to shoppers.

Headquarters:
1 California St. #1100
San Francisco, CA 94111

Southern California Office:
5655 Lindero Canyon Rd. #204
Westlake Village, CA 91362

What number do I call to find the best policy for me?
For business and cyber insurance quotes and questions please call (800) 590-7292, Mon - Fri 9:00 AM - 8:00 PM ET to speak with one of our Licensed Insurance Advisors.

What number do I call to get customer care?
Call (800) 239-0292, Mon - Fri 10:00 AM - 8:00 PM ET to speak to one of our Client Care Specialists.

About CyberPolicy

CyberPolicy is not an insurance provider or an insurance carrier. We are an online insurance agency that shops with industry leading insurance providers offering an extensive range of coverages for small and medium-size businesses. We provide you with instant, accurate, and actionable quotes for an easy comparison shopping experience.

CyberPolicy has a direct relationship with insurance carriers, which enables us to show actual rates and sell policies on the carrier's behalf. Other comparison shopping sites provide estimates that are not real-time, true quotes. Every insurance carrier we work with must maintain a strong rating with A.M. Best, which is the leading global full-service credit rating agency dedicated to serving the insurance industry.

No, we don’t charge any broker fees.

CyberPolicy primarily makes money by getting a commission from the insurance carrier for the policy you purchase via CyberPolicy.

Payment method may depend on the carrier you select, but we accept all forms of credit or debit cards.

What We Offer

CyberPolicy  offers a wide range of Business Insurance offerings for small and medium size businesses. 

Business Insurance Offerings:
Cyber insurance, General Liability, Business​ Owners Policies, Professional Liability (Errors & Omissions), Workers Compensation, Commercial Auto, Directors & Officers​, Crime/Fidelity, Employment Practices Liability, Lessor’s Risk, Liquor Liability, Surety Bonds, and Umbrella Policies.

CyberPolicy is continuously adding more carriers to the platform. Currently, we work with: Acuity, AmTrust, Beazley, Berkshire Hathaway Homestate Companies, BCS, biBERK, Chubb, Coalition, Employers, Hiscox, Kemper, Liberty Mutual, Markel, Mercury, Nationwide, Pie, Progressive,Texas Mutual, Tokio Marine, and State Auto.

A typical general or professional liability policy does not protect your business against cyber attacks, hacks, data breaches, or data loss. Some policies will offer optional endorsements (think of these as amendments or add-ons to your policy) that specifically provide cyber insurance coverage. However, these endorsements typically do not offer the full protection needed, should your business suffer a data breach or hack.

CyberPolicy Genesis is an insurance product that is customized for and distributed through our partners. Details on eligibility, coverage, and price will vary.

We offer insurance in every state. However, plan availability differs between states. For more information on your options, please call and speak to a licensed advisor today.

Quotes & Policies

Yes! It is 100% free to compare insurance quotes at CyberPolicy.

No, our insurance quotes are real, actual rates obtained directly from the insurance carriers we represent. CyberPolicy takes pride in the fact that these actual rates are delivered very quickly online or over the phone with a licensed CyberPolicy Insurance Advisor.

No. Even though, in most cases, individual carriers will access your credit score to make a quote, they make what's called a 'soft inquiry', or soft pull. These have no impact on your FICO or credit score since they're not related to applying for financing. It will show on your records so that you know who accessed the report; but think of it like getting a credit card offer in the mail, as opposed to attempting to get approved for an auto loan. No credit score is pulled when carriers quote for business insurance.

You may be able to lower your costs with a switcher discount when moving your policy to a new insurance provider. We also offer discounts for bundling multiple policies whether with the same carrier or cross-carrier. Speak to your advisor for more details.

We service most policies we sell. Whether CyberPolicy or your carrier services your policy, CyberPolicy’s Client Care Team is always there to address your needs or concerns.

We’re happy to help you with your Certificate of Insurance. Email SMBRetention@cyberpolicy.com, and we can get it for you.

Yes - you can cancel your current policy and be refunded a prorated portion of your premium; however, make sure your new insurance policy is in effect before cancelling to avoid any coverage gaps.

You should reach out directly to the claims department of your insurance provider. If you have trouble locating that information, please reach out to one of our Client Care specialists at (800) 239-0292.

If you have purchased a policy through CyberPolicy, please call one of our Insurance Advisors at (800) 590-7292, to discuss policy changes.

Privacy & Security

At CyberPolicy, the shopper’s privacy is always protected. We do not sell or share any customer information unless it’s used to facilitate the purchase of an insurance policy. We will share your personal information with third parties only in the ways that are described in the privacy policy. We may provide your personal information to companies that provide services to help us with our business activities such as email service and chat/live feature. These companies are authorized to use your personal information only as necessary to provide these services to us. Read the Privacy Policy.

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our billing forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at privacy@cyberpolicy.com.

Business and personal information is shared to receive quotes and complete a cyber insurance policy purchase. This information is required to provide actionable quotes and formalize the contract between you and your insurance provider.

The insurance companies we work with will never contact you for marketing or promotion purposes. They will only contact you directly in order to provide customer service or claim support on your policy. For more information, please see our Privacy Policy.

Account and Payment

Call (800) 239-0292, Mon - Fri 10:00AM - 9:00PM EST, and our Client Care team will be happy to assist you.

We hate to see you go but are happy to assist you in making every transaction with us as easy as possible. Call (800) 239-0292, Mon - Fri 10:00AM - 9:00PM EST, to speak with one of our Client Care specialists.

© 2016-2020 CyberPolicy, Inc. All rights reserved. CyberPolicy®, "Plan. Prevent. Insure."™, and "CyberCheckup"™ are trademarks of CyberPolicy, Inc.
DBA: CyberPolicy Insurance Solutions CA License No. 0L13180
DBA: CoverHound Insurance Solutions CA License No. 0H52375