Financial Strength Ratings:
A from Standard & Poor’s
A from A.M. Best
Tennessee, 3pm, Sunday the Fourth of July - it was just an average holiday weekend for Nedra Harper. She was cooking, and “one of the last things I decided to do was to melt some grease.”Suddenly, the worst happened. “All I can see is flames.” She admits that she had no idea just how destructive smoke could be. After extinguishing the fire, she called Liberty Mutual. “The lady on the other side was so kind.”
"Taylor, my claims specialist, came in, and she said 'It's gonna be okay, we're gonna make it right, like it never happened."
What Nedra didn’t realize at the time was the arsenal of assistance Liberty Mutual claims adjusters come packed with. They have access to regional medical directors, legal personnel, fraud specialists, data analytics, and more. They’re able to apply the right resources and take appropriate actions to help their customers restore property and resolve claims as fairly and as quickly as possible.
“The next day, I had 20 people in this house cleaning burnt stuff out. I'm a mother, a grandmother, I have 2 great grandchildren. I don’t care about the furniture, I care about the pictures, the memories. I don’t hand control over to anybody, but Taylor (claims specialist) came in, and she said “It’s gonna be okay, we’re gonna make it right, like it never happened.”